Vice President of Business Operations
Company Name:
Arca24.com
Start date: 2015-01-01
Duration: Full time/Regular
Salary period: Annual
About Benefitfocus
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus serves more than 20 million consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the marketplace technology and administration of all types of core benefit plans, including healthcare, dental, life and disability insurance and voluntary benefits plans, such as critical illness, supplemental income and wellness programs. For more information, visit the website.
Reporting to the COO, the Vice President of Business Operations works to align the infrastructure needs with enterprise priorities. This individual will be responsible for strategic planning and management of enterprise infrastructure and will be an integral leader driving development focused on Global Resources, Expectation Management, Delivery Assurance, Accountability, and Process Improvement.
Contract & Expectation Management:
Conduct independent deal desk and deal review process to enable profitable growth
Continued focus on driving Customer Satisfaction to ensure increased Revenue/OI
Delivery Assurance:
Objectively monitor all programs to proactively increase joint success
Enable revenue growth as a result of delivery success
Establish dashboards to monitor health and early warning symptoms
Global Resources:
Drive effective global utilization in appropriate teams
Global resourcing expansion and management
Accountability:
Conduct internal reviews for customer satisfaction including Net Promoter Score review
Ensure completeness, action, and accountability of monthly initiatives focused on customer loyalty
Process Improvement:
Lead and evangelize Six Sigma process improvement initiatives Improve cross functional collaboration and reduce rework and improved customer experience
JOB REQUIREMENTS 10
years of leadership experience 10
years of budgetary responsibility Proven ability to operate and influence Executives The ability to quickly assimilate and understand all aspects of the business, quickly and effectively Strong problem solving skills and the ability to make decisions concentrating on high priority issues as needed and in a timely manner Ability to manage multiple concurrent projects and motivate professional staff Highly organized and autonomous with strong sense of initiatives Experience in leading multi-discipline, high-performance work teams/groups Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems Previous experience managing 3rd party service providers to contractual agreements and customer satisfaction requirements. Unquestionable integrity, credibility, and character: demonstrated high moral and ethical behavior Must be comfortable with ambiguity and change People Management Skills Excellent communication and presentation skills, strong executive presence Deep enterprise experience; SaaS and Cloud Software or SAAS industry preferred Ability to travel as needed Benefitfocus has experienced outstanding growth by delivering the best technology available, providing world-class customer service, and operating a financially responsible company. Major insurance carriers have searched the market and selected Benefitfocus as their online benefit management application provider. Benefitfocus associates also enjoy the following
Benefits: Medical insurance 401k with company match Dental insurance Life insurance Vacation and paid holidays Short-term disability Flexible spending account (Section 125) Overtime: none Vice President of Business OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Start date: 2015-01-01
Duration: Full time/Regular
Salary period: Annual
About Benefitfocus
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus serves more than 20 million consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the marketplace technology and administration of all types of core benefit plans, including healthcare, dental, life and disability insurance and voluntary benefits plans, such as critical illness, supplemental income and wellness programs. For more information, visit the website.
Reporting to the COO, the Vice President of Business Operations works to align the infrastructure needs with enterprise priorities. This individual will be responsible for strategic planning and management of enterprise infrastructure and will be an integral leader driving development focused on Global Resources, Expectation Management, Delivery Assurance, Accountability, and Process Improvement.
Contract & Expectation Management:
Conduct independent deal desk and deal review process to enable profitable growth
Continued focus on driving Customer Satisfaction to ensure increased Revenue/OI
Delivery Assurance:
Objectively monitor all programs to proactively increase joint success
Enable revenue growth as a result of delivery success
Establish dashboards to monitor health and early warning symptoms
Global Resources:
Drive effective global utilization in appropriate teams
Global resourcing expansion and management
Accountability:
Conduct internal reviews for customer satisfaction including Net Promoter Score review
Ensure completeness, action, and accountability of monthly initiatives focused on customer loyalty
Process Improvement:
Lead and evangelize Six Sigma process improvement initiatives Improve cross functional collaboration and reduce rework and improved customer experience
JOB REQUIREMENTS 10
years of leadership experience 10
years of budgetary responsibility Proven ability to operate and influence Executives The ability to quickly assimilate and understand all aspects of the business, quickly and effectively Strong problem solving skills and the ability to make decisions concentrating on high priority issues as needed and in a timely manner Ability to manage multiple concurrent projects and motivate professional staff Highly organized and autonomous with strong sense of initiatives Experience in leading multi-discipline, high-performance work teams/groups Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems Previous experience managing 3rd party service providers to contractual agreements and customer satisfaction requirements. Unquestionable integrity, credibility, and character: demonstrated high moral and ethical behavior Must be comfortable with ambiguity and change People Management Skills Excellent communication and presentation skills, strong executive presence Deep enterprise experience; SaaS and Cloud Software or SAAS industry preferred Ability to travel as needed Benefitfocus has experienced outstanding growth by delivering the best technology available, providing world-class customer service, and operating a financially responsible company. Major insurance carriers have searched the market and selected Benefitfocus as their online benefit management application provider. Benefitfocus associates also enjoy the following
Benefits: Medical insurance 401k with company match Dental insurance Life insurance Vacation and paid holidays Short-term disability Flexible spending account (Section 125) Overtime: none Vice President of Business OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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