Benefitfocus
The Delivery Manager will have lead client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives.
This role is responsible for a portfolio of customers within the Professional Services team.
The DM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects.
He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects.
The Delivery Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.
Key Responsibilities Include:
Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization s project management frameworkManaging project intake into the portfolioCoordinating project responsibilities; managing and influencing internal and external project team members, including global team membersEnsuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plansFacilitating requirements gathering discussions and business process changesMaintaining accountability for overall quality of the project; quickly addressing and mitigating escalationsEffectively managing expectations of stakeholders involved in a projectEnsuring all projects are being run in accordance with the Benefitfocus WayProviding input to Project Office on implementation best practices and processesEffectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensusKey Competencies:
Proven leadership skills and ability to direct and manage team members in a matrix environmentAbility to articulate value for each implementationAbility to recognize and understand client business issues and guide solutionsResourcefulness:
ability to examine all possible options when resolving a problemExceptional Client Relationship Management:
ability to identify new opportunities and strengthen relationships with clientsExcellent organizational skills; detail- and deadline-orientedStrong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership Keyword:
project manager, project management, software implementation, saas, professional servicesRequired
Experience:
Bachelor s degree requiredPMP certification desiredExperience managing SaaS projects in a lead role (minimum 5 yeas experience)Consulting/systems integration implementation experienceProficiency in MS Project, Excel, Outlook, Powerpoint, VisioKnowledge of benefit plans/structures is a plusAbility to travel, as needed, to visit clients during the project lifecycleFrom:
BenefitfocusAbout the Company:
Benefitfocus.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role is responsible for a portfolio of customers within the Professional Services team.
The DM will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects.
He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects.
The Delivery Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer and Carrier customers.
Key Responsibilities Include:
Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization s project management frameworkManaging project intake into the portfolioCoordinating project responsibilities; managing and influencing internal and external project team members, including global team membersEnsuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plansFacilitating requirements gathering discussions and business process changesMaintaining accountability for overall quality of the project; quickly addressing and mitigating escalationsEffectively managing expectations of stakeholders involved in a projectEnsuring all projects are being run in accordance with the Benefitfocus WayProviding input to Project Office on implementation best practices and processesEffectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensusKey Competencies:
Proven leadership skills and ability to direct and manage team members in a matrix environmentAbility to articulate value for each implementationAbility to recognize and understand client business issues and guide solutionsResourcefulness:
ability to examine all possible options when resolving a problemExceptional Client Relationship Management:
ability to identify new opportunities and strengthen relationships with clientsExcellent organizational skills; detail- and deadline-orientedStrong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership Keyword:
project manager, project management, software implementation, saas, professional servicesRequired
Experience:
Bachelor s degree requiredPMP certification desiredExperience managing SaaS projects in a lead role (minimum 5 yeas experience)Consulting/systems integration implementation experienceProficiency in MS Project, Excel, Outlook, Powerpoint, VisioKnowledge of benefit plans/structures is a plusAbility to travel, as needed, to visit clients during the project lifecycleFrom:
BenefitfocusAbout the Company:
Benefitfocus.
Estimated Salary: $20 to $28 per hour based on qualifications.
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