Store Operations Manager (GM)
Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Charleston, SC store located at 509 King Street Charleston, SC 29403, and we are seeking a hospitality focused individual looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!Comp & Sweet Position Perks:
oa $55,000 base
monthly bonus compensation package oa $50.
00 per month cellphone data plan stipend.
oenrollment in our Cookie Jar deferred compensation program.
oexcellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
o401K with contribution match.
o2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
oEnrollment in our Cookie College learning/training platform.
ofree cookies, awesome swag and so much more!Job Duties & Position Focus:
oHire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
oLead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
oEstablish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
oManage and audit inventory to maintain proper controls.
oCreate and execute fun, local marketing drops.
oCreate and drive in-store recognition programs/contests.
What we seek:
o3
years of management/leadership experience in a restaurant or retail establishmentoAvailability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) oBenevolent leadership style with a player-coach mentality when it comes to day-to-day management of the businessoAn innate sense of true hospitality and ability to deliver exceptional customer service to all of our guestsoA solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking SystemoFamiliarity with using commercial convection ovens - a plusAbout us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz.
Fast forward 20 years and so.
many.
cookies.
later, our innovative bakery
delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.
With an expanding footprint of over 240 stores nationally, an experiential, sweet-easy concept as the brand's flagship in Philadelphia, Pa.
(where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible! Recommended Skills Auditing Coaching And Mentoring Customer Service Friendliness Hospitality Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
oa $55,000 base
monthly bonus compensation package oa $50.
00 per month cellphone data plan stipend.
oenrollment in our Cookie Jar deferred compensation program.
oexcellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
o401K with contribution match.
o2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
oEnrollment in our Cookie College learning/training platform.
ofree cookies, awesome swag and so much more!Job Duties & Position Focus:
oHire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
oLead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
oEstablish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
oManage and audit inventory to maintain proper controls.
oCreate and execute fun, local marketing drops.
oCreate and drive in-store recognition programs/contests.
What we seek:
o3
years of management/leadership experience in a restaurant or retail establishmentoAvailability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) oBenevolent leadership style with a player-coach mentality when it comes to day-to-day management of the businessoAn innate sense of true hospitality and ability to deliver exceptional customer service to all of our guestsoA solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking SystemoFamiliarity with using commercial convection ovens - a plusAbout us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz.
Fast forward 20 years and so.
many.
cookies.
later, our innovative bakery
delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.
With an expanding footprint of over 240 stores nationally, an experiential, sweet-easy concept as the brand's flagship in Philadelphia, Pa.
(where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible! Recommended Skills Auditing Coaching And Mentoring Customer Service Friendliness Hospitality Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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