PC Support Manager
Salary :
$72,788.
04 - $76,427.
44 AnnuallyLocation :
Charleston, SCJob Type:
Full-TimeJob Number:
202100730Department:
Information TechnologyDivision:
Information SystemsOpening Date:
01/23/2023Closing Date:
ContinuousFLSA:
ExemptSummary We are looking for a PC Support Manager to join the City of Charleston's Information Technology Department! In this role, you will provide management and support to the City's personal computer hardware and software systems.
Examples of Duties Manages PC Support group staff to effectively install and support all end user information technology resources.
Manages and coordinates work orders and service orders with the Help Desk.
Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment.
Trains and orients employees to PC equipment and software.
Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
Interacts with software vendors, and makes software recommendations to the City.
Maintains City PC Software and PC Hardware Inventory Databases.
Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software.
Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components.
Manages and coordinates the installation of all software packages such as operating systems and applications.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Coordinates activities between the Help Desk, network services, or other Information Technology department groups.
Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases.
Performs other duties as assigned.
Basic Qualifications Bachelor's Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver's license.
Thorough knowledge of Microsoft Office or similar software.
Reasonable knowledge of software for:
databases, design, development, and Internet use.
Preferred Qualifications Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere), Windows Operation Systems Certifications, Windows Applications Certifications, experience with Dell, PC, HW and HP PrintersThe City of Charleston offers an extensive benefits package for full-time employees, including:
health, dental and vision insurance; employer-paid short and long term disability, life insurance, and employee assistance program; annual and sick leave; 11 paid holidays and 1 personal holiday every year; tuition reimbursement; participation with the SC Retirement System, a defined benefit pension plan; 401k and 457 plan options; and many other benefits.
For more information, please visit Part-time employees are eligible to join the SC Retirement System and may be eligible for certain benefits programs depending on the total number of hours worked.
Recommended Skills Adobe Adobe Acrobat Adobe Illustrator Adobe In Design Adobe Photoshop Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
$72,788.
04 - $76,427.
44 AnnuallyLocation :
Charleston, SCJob Type:
Full-TimeJob Number:
202100730Department:
Information TechnologyDivision:
Information SystemsOpening Date:
01/23/2023Closing Date:
ContinuousFLSA:
ExemptSummary We are looking for a PC Support Manager to join the City of Charleston's Information Technology Department! In this role, you will provide management and support to the City's personal computer hardware and software systems.
Examples of Duties Manages PC Support group staff to effectively install and support all end user information technology resources.
Manages and coordinates work orders and service orders with the Help Desk.
Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment.
Trains and orients employees to PC equipment and software.
Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
Interacts with software vendors, and makes software recommendations to the City.
Maintains City PC Software and PC Hardware Inventory Databases.
Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software.
Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components.
Manages and coordinates the installation of all software packages such as operating systems and applications.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Coordinates activities between the Help Desk, network services, or other Information Technology department groups.
Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases.
Performs other duties as assigned.
Basic Qualifications Bachelor's Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver's license.
Thorough knowledge of Microsoft Office or similar software.
Reasonable knowledge of software for:
databases, design, development, and Internet use.
Preferred Qualifications Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere), Windows Operation Systems Certifications, Windows Applications Certifications, experience with Dell, PC, HW and HP PrintersThe City of Charleston offers an extensive benefits package for full-time employees, including:
health, dental and vision insurance; employer-paid short and long term disability, life insurance, and employee assistance program; annual and sick leave; 11 paid holidays and 1 personal holiday every year; tuition reimbursement; participation with the SC Retirement System, a defined benefit pension plan; 401k and 457 plan options; and many other benefits.
For more information, please visit Part-time employees are eligible to join the SC Retirement System and may be eligible for certain benefits programs depending on the total number of hours worked.
Recommended Skills Adobe Adobe Acrobat Adobe Illustrator Adobe In Design Adobe Photoshop Computer Architectures Estimated Salary: $20 to $28 per hour based on qualifications.
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