Banquets Captain

Company Name:
Wild Dunes Resort
SUMMARY: The Banquet Captain is responsible for ensuring the success of the banquets and banquet related food and beverage operations. S/he must follow the required procedures for handling, cleaning, disposing of food and beverages. The Banquet Captain will assist to maintain the AAA Four Diamond Standards.

The Banquet Captain will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and
Consistently work to balance our lives and contribute positively to our communities.

The Banquet Captain shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential Job Functions:
Maintains a commitment to customer service and guest satisfaction
Promotes high associate morale
Ensures that all associates meet all established service standards
Assist the Banquet Management team in proper staffing and scheduling
Train and assist with the supervision of staff; including taking necessary disciplinary actions
Communicate effectively with kitchen staff when food ordering expressing any special needs
Be familiar with all property amenities and other restaurant menus and hours of operation
Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
Delivers food and beverage items to guests
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the banquets team
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Offers product knowledge of food and beverage to guests
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Follows Banquet Event Orders with strong attention to detail
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
Follows through on
lost and found
procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.

Associate is held accountable for all duties of this job and other duties as assigned.
Experience & Education:
At least one year customer service experience required
At least one year supervisory experience preferred
At least six months food & beverage experience required
Prior banquets experience preferred
High school diploma or equivalent

Must be a United States citizen or possess a valid work permit
Valid Driver's License
Must be able to read, write and speak English
Must possess valid OLCC card
Must possess valid Food Handler's card
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be knowledgeable and familiar with food and beverage industry
Must have a passion for creating an exceptional experience for all guests

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working Conditions:
Must be able to work in a variety of weather conditions (rain, wind, sun, heat);
Must be able to work indoors or outside;
Must be able to stand on feet and walk throughout the day,
Must be able to frequently lift and carry up to 50 lbs;
Must be able to bend, squat, push, pull frequently;
Must be able to climb stairs and walk on uneven surfaces on an occasional basis;
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, squeezing, overhead reaching occasionally

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Wild Dunes Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.

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