Supervisory Medical Support Assistant
The Supervisory MSA plans and directs programs at medical center and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to:
assigning and evaluation new products, equipment, and systems to make recommendations for improved clinic operations; identifying education or training needs. The incumbent is under the general supervision of the Administrative Officer and has the authority to make decisions on matters concerning personnel and patients processing. The incumbent resolves any problems and maintains self-sufficient operations in all areas of assignment. Work review is of primarily administrative nature. The incumbent is responsible for collecting, compiling and/or tracking statistical information and preparing complex data/reports related to administrative, clinical, and technical aspects of the program. The incumbent tracks achievement on performance measures, goals, and objectives, receives and processes documents and reports in accordance with established procedures, organizes and maintains patient data, and assist in the planning, reviews, reporting, and presentation of data/statistical results of program studies. Other duties may apply to the operation of the service line. Work Schedule:
800-1630, Monday through Friday Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
Supervisory Medical Support Assistant, GS-8Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards dated August 1, 2019 The full performance level of this vacancy is GS-08. Physical Requirements:
This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. The work is primarily sedentary, but involves some standing, walking, bending, and carrying of light loads (e.g.:
files). The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The Incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, who is able to shift priorities based on patient needs.
Estimated Salary: $20 to $28 per hour based on qualifications.
assigning and evaluation new products, equipment, and systems to make recommendations for improved clinic operations; identifying education or training needs. The incumbent is under the general supervision of the Administrative Officer and has the authority to make decisions on matters concerning personnel and patients processing. The incumbent resolves any problems and maintains self-sufficient operations in all areas of assignment. Work review is of primarily administrative nature. The incumbent is responsible for collecting, compiling and/or tracking statistical information and preparing complex data/reports related to administrative, clinical, and technical aspects of the program. The incumbent tracks achievement on performance measures, goals, and objectives, receives and processes documents and reports in accordance with established procedures, organizes and maintains patient data, and assist in the planning, reviews, reporting, and presentation of data/statistical results of program studies. Other duties may apply to the operation of the service line. Work Schedule:
800-1630, Monday through Friday Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Education. One year above high school; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:
Supervisory Medical Support Assistant, GS-8Experience. One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignment. Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to:
evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:
i. Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training in a patient support setting. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References:
VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards dated August 1, 2019 The full performance level of this vacancy is GS-08. Physical Requirements:
This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. The work is primarily sedentary, but involves some standing, walking, bending, and carrying of light loads (e.g.:
files). The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The Incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, who is able to shift priorities based on patient needs.
- Department:
0679 Medical Support Assistance - Salary Range:
$47,899 to $62,269 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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