Program Support Asst (OA)
Please Note:
Of the first 50 applicants, First Consideration will go to Ralph H. Johnson VA Medical Center employees, Second Consideration will go to The Department of Veteran's Affairs employees, and further consideration will then extend out to other federal employees and those that qualify to apply by other circumstances. The incumbent provides support and guidance to all personnel in the Service. The work requires specific knowledge of the mission and function of Nutrition and Food Service. The incumbent must understand how the clinical and administrative sections inter-relate and how they both relate to the mission of the Service and the VA Medical Center. S/he will develop and practice positive relationships with other services, coworkers, patients, and other customers in order to enhance the ability to expedite the activities/functions of the Service and VA Medical Center. Incumbent independently receives a variety of questions, concerns, and complaints from customers. Uses knowledge of Service and Medical Center to resolve or direct the issue to the responsible Nutrition and Food Service personnel and documents each encounter in the computer data base for the purpose of quality improvement. This position involves performing receptionist duties, including making and receiving telephone calls for the Service and Service Staff in a courteous and timely manner, including but not limited to maintaining appointment schedules for one or more outpatient clinics. Work Schedule:
Monday - Friday, 7:
00am - 3:
30pm Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Asst (OA) /07643-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade, GS-5, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Preparing correspondence, reports and spreadsheets; perform timekeeping responsibilities. You will be rated on the following Competencies for this position:
Administration and ManagementContracting/ProcurementCustomer ServiceDatabase Management Systems Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is sedentary in nature with possible prolonged periods of sitting in one position. Susceptibility to eye strain from constantly working with figures and computer screens. Susceptibility to wrist strain with constant working on calculators and computer terminals. Some walking, standing, bending, and occasional carrying of light items from one area to another. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Of the first 50 applicants, First Consideration will go to Ralph H. Johnson VA Medical Center employees, Second Consideration will go to The Department of Veteran's Affairs employees, and further consideration will then extend out to other federal employees and those that qualify to apply by other circumstances. The incumbent provides support and guidance to all personnel in the Service. The work requires specific knowledge of the mission and function of Nutrition and Food Service. The incumbent must understand how the clinical and administrative sections inter-relate and how they both relate to the mission of the Service and the VA Medical Center. S/he will develop and practice positive relationships with other services, coworkers, patients, and other customers in order to enhance the ability to expedite the activities/functions of the Service and VA Medical Center. Incumbent independently receives a variety of questions, concerns, and complaints from customers. Uses knowledge of Service and Medical Center to resolve or direct the issue to the responsible Nutrition and Food Service personnel and documents each encounter in the computer data base for the purpose of quality improvement. This position involves performing receptionist duties, including making and receiving telephone calls for the Service and Service Staff in a courteous and timely manner, including but not limited to maintaining appointment schedules for one or more outpatient clinics. Work Schedule:
Monday - Friday, 7:
00am - 3:
30pm Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
Program Support Asst (OA) /07643-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade, GS-5, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Preparing correspondence, reports and spreadsheets; perform timekeeping responsibilities. You will be rated on the following Competencies for this position:
Administration and ManagementContracting/ProcurementCustomer ServiceDatabase Management Systems Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Work is sedentary in nature with possible prolonged periods of sitting in one position. Susceptibility to eye strain from constantly working with figures and computer screens. Susceptibility to wrist strain with constant working on calculators and computer terminals. Some walking, standing, bending, and occasional carrying of light items from one area to another. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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